Frequently Asked Questions

Everything you need to know about your Coco de Mer experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. If you are between sizes, we recommend referring to the specific measurements provided or contacting our concierge for personalized fitting advice.

What are your shipping options and delivery times?

We offer discreet worldwide shipping. Standard delivery typically takes 3-5 business days, while express options are available for next-day delivery in select regions.

What is your return policy?

For hygiene reasons, certain items are non-returnable. However, most garments can be returned within 14 days of receipt, provided they are in original condition with all tags and hygiene seals intact.

How will my order be packaged?

Discretion is our priority. All orders are shipped in plain, unbranded outer packaging, while the interior features our signature luxury Coco de Mer gift boxing.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How should I care for my luxury lingerie?

To preserve the delicate lace and silk fabrics, we recommend hand washing in cool water with a gentle silk detergent and laying flat to dry.